DEOS - ServiceNow Developer

Fort Meade, Maryland

Job Number: 885

IT

Description

Location

Fort Meade, Maryland

Essential Role and Responsibilities

The ServiceNow Developer will be responsible for deploying and configuring ServiceNow to establish an integrated service desk. The Developer will work with stakeholders to identify requirements, propose solutions, and subsequently implement the capabilities in ServiceNow. As the primary implementer for ServiceNow, you will be trusted to configure and maintain the environment to support multiple government agencies, and to assist those agencies’ users with their ServiceNow platform needs. 

Essential Duties

  • Administer the availability, security and maintenance of ServiceNow platforms 
  • Collaborate with DoD IT Infrastructure and Network teams to troubleshoot Platform issues 
  • Respond to requests for training and/or technical support for Agency ServiceNow users 
  • Create ticket queues, Single Pane of Glass (SPoG) dashboard, notifications, and reports to meet customer requirements and drive efficient operations.  
  • Identify and establish service desk intake systems (call, chat, email) 
  • Assist users to customize the platform, create and configure rules, policies, actions, macros, formatters and other ServiceNow module features in response to Agency requests for assistance 
  • Participate in planning for and executing on Continuity of Operations and Disaster Recovery plans 
  • Backup, archive and restore applications and data   
  • Participate in estimating project work and report out on risks, status and issues 

Qualifications

Education

BA/BS Degree

Experience

Required Qualifications:

  • 8 years of experience (additional work experience can be considered in lieu of degree)
  • 3+ years managing Office 365 services in a large-scale environment 
  • Experience with commercial cloud services

Desired Qualifications:

  • Experience with AWS, Azure and/or GCP cloud services
  • Experience with Agile software development
  • Experience integrating ScienceLogic with ServiceNow is a plus. 

Specific Skillset

  • Candidate that has integrated ServiceNow with other instances of ServiceNow and alternative ITSM tools to delivery an integrated service desk model. Additional responsibilities include but are not limited to:
  • Viewed as a technical expert or advisor for one or more applications.
  • Participates on (and may lead) projects where analysis of systems or data requires an in-depth evaluation of complex business process, system process, and industry standards.
  • Regularly mentors and reviews work of less experienced team members.
  • Executes schedules, costs and documentation to ensure assigned projects come to successful conclusion.
  • Initiates corrective action to stay on project schedules. 
  • Performs all tasks in the development life cycle including requirements analysis, design, development, and testing. 
  • Supports existing applications including developing fixes as necessary and providing support for complex issues. 
  • Gathers, understands, and documents user requirements and technical specifications.
  • Follows all software requirements development standards. 
  • Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation. 
  • Creates and helps maintain technical and end-user documentation for new and existing applications. 

Certification

  • IAT Level II Certification

Active Clearance

  • Active DoD Top Secret clearance 

Skills, Knowledge and Competencies

  • Communication skills - able to communicate in a clear, articulate, and professional manner on a daily basis via written and oral communications with customer contracting representatives, Silotech employees, and subcontract/teaming partner contracting organizations.
  • Interpersonal and Customer Relations skills - able to maintain a professional and courteous attitude with employees and third-party individuals at all times to resolve conflicts and address any issues within the contractual structure and regulations.
  • Planning/Organizational skills - able to prioritize work activities, use time efficiently and work through projects in a self-motivated manner balancing efforts between contracts, vendor agreements, and pricing requests.
  • Adaptability - able to adapt to rapid changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events.
  • Problem-solving skills - able to identify and resolve problems in a timely manner; gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions.                   
  • Time Management skills - able to use time effectively in a semi-supervised fashion, pursuing other activities when regular duties have reduced in volume; able to complete projects in a timely manner. Will work with occasional supervision over repetitive tasks. New duties or project type tasks may receive strict or direct supervision, depending upon the nature of the task(s).

Working Conditions

General office environment. Lighting and temperature are adequate.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

With reasonable accommodation, individual should be capable of performing the essential duties listed above.

Silotech Group is an EO employer – M/F/Vets/Disabled.

Silotech Group is an EO employer – Veterans/Disabled and other protected categories.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Modified: 11/5/2021, 3:33 PM