Maximizing your investment

Salesforce Managed Services

Salesforce managed services is a comprehensive set of activities from implementation to support and evolution, aimed to prevent system issues before they impact users and Salesforce supported operations.

Our Approach

As a Salesforce managed services provider, Silotech employs a thorough phased approach to keep your Salesforce solution stable and scalable to meet your changing sales, marketing and customer service needs.

  • PHASE ONE

    Project
    Initiation & Discovery
  • PHASE TWO

    System
    Architecture & Design
  • PHASE THREE

    System
    Architecture Build
  • PHASE FOUR

    User Acceptance Testing
    Quality Assurance
    Integration & Training

Enjoy the benefits of a reliable Salesforce solution that steadily evolves with your business needs, provides uninterrupted business processes, efficient cost management, and minimizes management efforts.

Want to learn more?

Services Offered

Consulting

  • We analyze your business needs and recommend how they can be addressed with Salesforce.
  • We define ways to adapt your Salesforce solution to the changing sales, customer service and marketing needs.
  • We make suggestions on further improvements of features and business processes in Salesforce.

Implementation

  • We deploy Sales, Marketing, Service, Community and other Salesforce Clouds to create your unique Salesforce solution.
  • We complement your Salesforce solution with custom AppExchange apps or other Salesforce products.

Customization

  • We tailor your Salesforce solution with point-and-click tools or code means to enable custom workflows, report/dashboards, email templates and more.
  • We build custom Salesforce apps for your internal needs that either solve specific tasks or add a substantial piece of functionality to Salesforce.

Integration

  • We integrate your Salesforce solution with third-party systems (e.g., ERP, DMS, e-commerce platforms, etc.) to ensure smooth user experience across all systems.

US Based Support

  • We perform user administration, data administration, etc. to spare you from the daily routine administration entails.
  • We perform bug fixing and issue resolution.
  • We provide user support and handle the day-to-day user issues and provide system configurations.
  • We conduct user training on native and custom Salesforce functionality to help users get the most of your investment.