Professional, Certified Support

Help Desk

Our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Full Problem Resolution & Expert Customer Service

Service Image

In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. Without proper technical support in place, these problems can bring your business to an abrupt - and potentially damaging - halt.

Silotech Group’s Help Desk is designed to provide you with professional and courteous customer service, expert problem resolution, and unparalleled peace of mind.

Service Categories

Real Time Requests

Allows for resolution of high priority incidents that impede existing clients

Desktop Project Requests

Supports request for new user and equipment setups as well as other desktop projects

Support Coverages

  • Microsoft and Apple desktop operating systems
  • E-mail applications and Web browsers
  • Hardware and network troubleshooting
  • Mobile phones and tablets
  • Desktop performance problems
  • Microsoft Office and leading third-party applications
  • Thin clients and Virtual Desktop Infrastructure (VDI)
  • Printer installation and support
  • User administration
  • Virus and malware infections

Proactive Care & Maintenance

Service Image

Not every support issue can be called a catastrophe, until it prevents you from being able to do your job. We are here to help you stay ahead of the curve - and to do so, we have adopted a proactive approach to network monitoring and IT maintenance. Our help desk is a seamless extension of our remote monitoring platform. So, when you report an issue, there is a good chance we are In the world of IT, problems happen. Computers crash, passwords are lost, email stops working, and the list goes on. Without proper technical support in place, these problems can bring your business to an abrupt - and potentially damaging - halt.

Silotech Group's Help Desk is designed to provide you with professional and courteous customer service, expert problem resolution, and unparalleled peace of mind.

Desktop Project Requests Supports request for new user and equipment set ups as well as other desktop projects Microsoft Office and leading third-party applications Thin clients and Virtual Desktop Infrastructure (VDI) Printer installation and support User administration Virus and malware infections already aware of the problem and are actively working to resolve it. Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they are backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include: