Silotech Academy  has a Certificate of Approval from the Texas Workforce Commission (TWC).

Silotech Academy’s TWC-assigned school number is S4236.

Silotech Academy programs are approved by TWC. Student’s must address their concerns about Silotech Acadmey or any of its educational programs by following the grievance process outlined in the school’s catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a students, you were not provided with this information, please inform school management.

Students dissatisfied with Silotech Academy’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.

Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at http://csc.twc.sate.tx.us/.

Registration Requirements

All students attending Silotech Academy must have graduated from High School or and passed an equivalency exam, have a valid photo ID, be in good standing with our financial department, and meet the prerequisites for the class in which they are enrolling.

Registration Process

Registration can be completed either on-line or in person. To register on-line, go to www.silotechgroup.com, find your desired class on our schedule and complete the information as requested.  Registration needs to be completed 24 hours before the start of class.

Fees

The tuition includes all registration fees, cost of books, and courseware.  (Title 40, Texas Administrative Code, Section 807.175)

Granting of Credit

Silotech Academy does not accept or give credit for previous education, training, or experience.  (Title 40, Texas Administrative Code, Section 807.175)

Grading

There are no grades or pass/fail records kept or recorded.  Through testing and certification a pass or fail is recorded; however, that information is the personal information of the student.  The student must keep accurate records for themselves.  (Title 40, Texas Administrative Code, Section 807.175)

Satisfactory Progress

Silotech Academy does not report on a qualitative (grade-based) element and a quantitative (time-based) element. (Title 40, Texas Administrative Code, Section 807.175)

Attendance

Attendance is taken daily in all classes and regular attendance to class is encouraged. For classes in which students receive a certificate of completion, an attendance record of at least 80% is required.

Late Arrival

Students should endeavor to arrive in the classroom 15 minutes before class starts to allow time to settle into their learning mode.  Late arrivals should be minimized due to the disruption this can cause the entire class. If a late arrival can’t be avoided, the student should let Silotech know as soon as possible.

Early Departure

As with late arrivals, early departures are discouraged and can be disruptive to the class as a whole.  The student should get the approval from the instructor earlier in the day so that any potential interruption can be minimized.

Absentee

If the student is absent more than 80% of the class schedule, then a certificate of completion will not be issued. Class fees will not be reimbursed for any class or portion of a class missed.

Make-up Work

The courses at Silotech Academy are structured as a Seminar and last from 1 to 5 days.  We do not have a standard policy on Make-Up Work; however, we may consider each case individually and provide alternative options, if feasible.

Parking

Free parking is available in the facility’s parking garage.

Student Code of Conduct

Prohibited Conduct

Academic Misconduct

  • Any activity that tends to compromise the academic integrity of the Academy or subvert the educational process.

Endangering Health or Safety

  •  Physical or mental threats that create reasonable fear or relationship violence or intimate partner for Academy staff, faculty and other students.
  • Stalking
  • Sexual Misconduct
  • Physical conduct or other non-physical conduct of a sexual native in the absence of clear, knowing and voluntary control.
  • Destruction of Property
  • To include Academy, other students, premises and the physical building, it’s parking garage and designated parking spaces.
  • Dangerous Weapons or Devices
  • Dishonest Conduct
  • Knowingly making false accusations of misconduct, forgery, alternations to material, and submitting false information to the Academy
  • Theft or Unauthorized Use of Property
  • Failure to Comply with Academy or Civil Authority
  • Drugs
  • Alcohol
  • Unauthorized Presence
  • In the Academy classrooms or testing center
  • Disorderly or Disruptive Conduct
  • Conduct that interferes unreasonably with legitimate activities of any member of the Academy
  • Violation of Academy Rules of Federal, State or Local Laws
  • Recording of Images
  • Prohibited unless otherwise authorized permission granted.  Proprietary information in the class or in the testing center are strictly prohibited.

Smoking Policy

Silotech Academy is a smoke-free and strictly adheres to City Ordinance.  Smoking areas are located in designated areas outside of the facilities.

Student Grievances and Complaints

Student Non-Academic Grievance Procedures

Silotech Academy acknowledges the possibility that incidents may occur outside the academic setting that might result in a student feeling he/she is the object of unjust treatment by a Silotech Academy employee. This concern could include misconduct or a condition the student believes to be unfair, inequitable, discriminatory, or a hindrance to the student’s educational progress. This policy does not apply to decisions regarding financial aid eligibility, student disciplinary actions, or those pertaining to academic matters (see Academic Grievance Procedure above).

Prior to initiating a formal grievance, the student should make a reasonable effort to resolve the problem with the person, or supervisor of the program, against whom the complaint is being made. This should occur as soon as possible following the protested circumstance. If the complaint is not resolved to the student’s satisfaction, the following formal grievance procedure can be initiated.

Definition of Terms:

  • “Grievance”: A claim that a student has been the subject of an unjust action or has been denied his/her rights by an employee of the College.
  • “Appeal”: An action taken to request a review of and possible change to the recommended resolution of the grievance.
  • “Working days”: Weekdays (Monday through Friday).

Procedures

Within 5 working days of the final informal attempt at resolution, a signed and dated written complaint should be made to the immediate supervisor of the person or program against whom the complaint is being made. All grievances must include the following:

  • Student’s name and contact information, including day-time phone number, mailing address, and email address (if available)
  • A full description of the grievance, providing relevant dates of events and including the names of all parties involved
  • A statement describing attempt(s) to resolve the issue informally
  • The proposed resolution, relief or action sought
  • Upon receipt of the written grievance, the supervisor will review the document and meet with any or all of the parties cited in the grievance. The supervisor will render a decision within 10 working days. If either the student or employee is not satisfied with the decision and wishes to appeal, he/she must do so by submitting a written appeal to the dean within 5 working days. In addition to a copy of the original grievance and supervisor’s decision, the student or employee must provide a brief statement justifying the appeal.
  • Upon receipt of the written appeal, the Director of Education will review the documents and investigate the request. The Director of Education will render a decision within 10 working days. If either the student or employee is dissatisfied with the Director of Education’s decision, he/she has 10 working days to request it be reviewed by the Instructor. In addition to a copy of all information provided to the dean, the student or employee must provide a brief statement justifying the additional appeal.
  • Upon receipt of the written appeal, the Director of Education or designee will review the documents and investigate the request. The Director of Education or designee will render a decision within 10 working days. If either the student or employee is dissatisfied with the Director of Education’s or designee’s decision, he/she has 10 working days to request it be reviewed. In addition to a copy of all information provided to the Director of Education or designee, the student or employee must provide a brief statement justifying the continued appeal.
  • The Director of Education is the final reviewer for Silotech Academy and will render a decision in writing within 10 working days of receiving the written request of appeal.

Career Schools and Colleges Refund Policy  

(TWC CSC-023S REV 06/14)

Refund computations will be based on the period of enrollment computed on basis of course time (clock hours).

The effective date of termination for refund purposes will be the earliest of the following:

  • the last date of attendance; or
  • the date of receipt of written notice from the student.
  • If tuition and fees are collected in advance of entrance, and the student does not enter school, not more than $100 shall be retained by the school.
  • If the student fails to enter the seminar, withdraws, or is discontinued at any time before completion of the seminar, the student will be refunded the pro rata portion of tuition, fees, and other charges that the number of class hours remaining in the seminar after the effective date of termination bears to the total number of class hours in the seminar.
  • A full refund of all tuition and fees is due in each of the following cases.
  • an enrollee is not accepted by the school;
  • if the seminar of instruction is discontinued by the school and thus prevents the student from completing the seminar; or
  • if the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or misrepresentations by the owner or representatives of the school.

 

Refund policy for students called to active military services

A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

  • if tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawals
  • a grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or the assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:
  • satisfactorily completed at least 90 percent of the required coursework for the program; and
  • Demonstrated sufficient mastery of the program material to receive credit for completing the program.
  • Refunds will be totally consummated within 60 days after the effective date of termination.

Cancellation

Cancellation by Silotech Academy

Courses are subject to cancellation if the predetermined minimum enrollment is not attained.  If a class is cancelled, every effort will be made to notify students by phone or electronic mail prior to the first class meeting.  Silotech Academy may cancel classes with low enrollment, at which point you will be given the option to reschedule to a later class date with no additional fees charged to the student.

Cancellation by Student

The student may reschedule, or cancel any course for which they are registered up to twenty-one (21) calendar days before the course commences without penalty. A fee of 50% of the course fee will be charged if a course is canceled or rescheduled between one (1) and twenty (20) calendar days of the first day of the course. If a student fails to attend a course for which they are previously registered, or cancels or reschedules on the day of the course, a cancellation fee of 100% of the course fee will be charged.

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